Rubbish Collection Brompton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Brompton provides rubbish removal and related waste collection services. By making a booking, confirming a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Company means Rubbish Collection Brompton, the provider of the waste collection and rubbish removal services.

1.2 Customer means any individual, business, landlord, tenant, managing agent or other party who places a booking or otherwise engages the Company to provide services.

1.3 Services means all rubbish collection, household waste removal, bulky item clearance, commercial waste collection, garden waste removal, recycling collections, and any other associated services provided by the Company.

1.4 Premises means the property, site or location at which the Services are to be carried out.

1.5 Waste means the items, materials, rubbish, junk or other matter that the Customer instructs the Company to remove and which the Company reasonably agrees to collect.

2. Service Scope

2.1 The Company provides waste collection and rubbish removal services within its designated service area. Availability and prices may vary depending on location, access, parking, and waste volume.

2.2 Unless expressly stated in writing, the Services do not include cleaning, disconnection of utilities, dismantling of fixed installations, or work at height beyond what is reasonably required for safe removal of Waste.

2.3 The Company reserves the right to refuse to collect any items that are unsafe, prohibited by law, contaminated, or which fall outside the agreed scope of work.

3. Booking Process

3.1 Bookings may be made by telephone, email, online form or any other method offered by the Company from time to time.

3.2 When making a booking, the Customer must provide accurate information, including:

a. Full address of the Premises and any access instructions.

b. A description of the Waste to be collected, including approximate volume and type of materials.

c. Preferred dates and times for collection.

d. Any relevant information regarding parking, loading restrictions, or access issues.

3.3 Any quotation given prior to arrival on site is based on the information supplied by the Customer and is an estimate only. If on arrival the volume, weight, type or nature of the Waste differs from the information provided, the Company may adjust the price accordingly.

3.4 A booking is only confirmed once the Company has acknowledged the booking and, where required, the Customer has accepted the quotation and paid any deposit requested.

4. Quotations and Pricing

4.1 Quotations may be provided based on estimated weight, volume, type of Waste, and access conditions. All quotations are exclusive of VAT unless explicitly stated otherwise.

4.2 If the actual Waste to be collected exceeds the originally quoted amount, or if the collection requires extra labour, time, or specialised handling, the Company will inform the Customer and may revise the quotation before continuing with the Services.

4.3 Prices may include reasonable labour for loading, transport, disposal charges and recycling fees. Additional charges may apply for:

a. Special or hazardous Waste.

b. Extra labour beyond an agreed loading time.

c. Parking charges, congestion charges or similar fees incurred while carrying out the Services.

4.4 The Customer will be informed of any additional charges as soon as reasonably practicable and will have the option to accept or decline before work continues.

5. Payments

5.1 Payment is due on or before completion of the Services, unless otherwise agreed in writing. The Company may require full or partial payment in advance at its discretion.

5.2 The Company accepts payment by card, bank transfer, or other methods that may be specified at the time of booking. Cash may be accepted only where the Company agrees to this in advance.

5.3 For commercial Customers who have been granted account facilities, invoices are payable within the agreed credit terms. If no specific term is agreed, invoices are payable within 14 days of the invoice date.

5.4 If the Customer fails to make any payment when due, the Company may:

a. Charge interest on overdue sums at the statutory rate permitted under UK law.

b. Suspend or cancel further Services until all outstanding sums are paid.

c. Recover from the Customer all reasonable costs incurred in pursuing late payment, including legal and debt recovery fees.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company as early as possible by telephone or email.

6.2 Where a booking is cancelled more than 24 hours before the scheduled collection time, no cancellation fee will usually be charged, unless specific non-refundable costs have already been incurred by the Company.

6.3 If the Customer cancels within 24 hours of the scheduled collection time, the Company reserves the right to charge a reasonable cancellation fee to cover administrative, labour and transport costs.

6.4 If on arrival the Company is unable to access the Premises, or the Waste is not available for collection due to circumstances within the Customer's control, this will be treated as a late cancellation and a call-out or cancellation charge may apply.

6.5 The Company may cancel or postpone a booking where it is unable to carry out the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, traffic incidents, industrial action or staff illness. In such cases, the Company will offer an alternative appointment at the earliest reasonable opportunity.

7. Customer Responsibilities

7.1 The Customer is responsible for ensuring that the Waste to be collected is clearly identified and is accessible to the Company’s operatives.

7.2 The Customer must provide safe and unobstructed access to the Premises, including suitable parking or loading areas, and must notify the Company in advance of any restrictions such as time-limited bays, height barriers, gated access or security requirements.

7.3 The Customer confirms that they are either the owner of the Waste or have the full authority of the owner to arrange for its removal.

7.4 The Customer must not include in the Waste any items that are hazardous, explosive, or otherwise unlawful to transport or dispose of, unless explicitly agreed with the Company in advance.

7.5 The Customer must inform the Company of any potentially harmful materials or conditions at the Premises, including asbestos, sharps, biohazardous waste, chemicals, or structural hazards.

8. Waste Regulations and Compliance

8.1 The Company will carry out the collection, transport and disposal of Waste in accordance with applicable UK waste management legislation and environmental regulations.

8.2 The Company will take reasonable steps to ensure that collected Waste is disposed of at authorised waste transfer stations, recycling centres or disposal facilities.

8.3 The Customer acknowledges that certain items may require special treatment or separate disposal streams, including electrical goods, refrigerators, tyres, batteries, fluorescent tubes, and other regulated waste streams. Additional charges may apply for such items.

8.4 Where required by law, the Company may issue a waste transfer note or other documentation relating to the collection and disposal of Waste. The Customer agrees to retain any such documents for the period required by applicable regulations.

8.5 The Customer must not request the Company to dispose of Waste in any manner that would contravene UK waste legislation or environmental rules.

9. Liability and Limitations

9.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company will not be liable for any loss or damage arising from inaccuracies or omissions in the information provided by the Customer.

9.2 The Customer is responsible for removing or securing any fragile, valuable, or sentimental items that could be damaged during the course of the collection. The Company will not be liable for accidental damage to items not reasonably visible or which have not been brought to the attention of the operatives.

9.3 The Company’s total liability for any loss or damage arising from the provision of the Services, whether in contract, tort or otherwise, shall not exceed the total price paid or payable by the Customer for the particular Service giving rise to the claim, except where such limitation is not permitted by law.

9.4 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under UK law.

9.5 The Company shall not be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of goodwill.

10. Access, Property and Damage

10.1 The Customer agrees to provide suitable and safe access for the Company’s vehicles and operatives to carry out the Services. If the access route or loading area is unsuited to the weight or size of the Company’s vehicles, the Customer must inform the Company in advance.

10.2 The Customer is responsible for obtaining any necessary permissions, parking suspensions, or permits for the Company’s vehicles to attend the Premises.

10.3 While the Company will take reasonable care to avoid damage, it is the Customer’s responsibility to protect floors, walls, pathways, driveways and other surfaces that may be susceptible to damage from loading or removal activities.

10.4 The Company will not be responsible for damage to driveways, paths, access routes or underground services caused by the weight of vehicles where the Customer has requested or permitted the vehicle to enter such areas.

11. Unacceptable Waste and Hazardous Materials

11.1 The Company does not routinely collect hazardous or special Waste such as asbestos, clinical waste, pressurised containers, certain chemicals, or flammable substances. Any collection of such items must be expressly agreed in writing and may be subject to specialist charges and conditions.

11.2 If hazardous or prohibited items are found within the Waste after loading has commenced, the Company may at its discretion:

a. Refuse to remove the affected Waste.

b. Return the items to the Premises.

c. Apply additional charges for safe handling and disposal.

11.3 The Customer shall indemnify the Company against any penalties, claims, or costs arising from the inclusion of hazardous or prohibited items in the Waste contrary to these Terms and Conditions.

12. Delays and Force Majeure

12.1 The Company will use reasonable endeavours to attend the Premises at the agreed time but exact arrival times cannot be guaranteed. The Customer acknowledges that delays may occur due to traffic incidents, weather conditions, operational issues or other circumstances beyond the Company’s reasonable control.

12.2 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events outside its reasonable control, including acts of God, war, terrorism, strikes, lock-outs, pandemics, accidents, breakdowns or legal restrictions.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible, providing details of the issue and any supporting information.

13.2 The Company will investigate complaints in a fair and timely manner and will aim to propose a resolution where appropriate.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data relating to the Customer in order to manage bookings, provide the Services and administer accounts.

14.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable measures to keep such data secure.

15. Changes to These Terms

15.1 The Company may amend these Terms and Conditions from time to time. Any changes will take effect from the date on which they are published or otherwise communicated to the Customer.

15.2 The Terms and Conditions in force at the time of the Customer’s booking will normally apply to that booking, unless a change is required by law or regulatory authority.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or any contract between the Customer and the Company.

By confirming a booking or allowing our operatives to commence work, you acknowledge that you have read, understood and agreed to these Terms and Conditions for rubbish collection and waste removal services.