Rubbish Collection Brompton Customer Privacy Notice

This Privacy Policy explains how Rubbish Collection Brompton collects, uses, stores and protects personal data for all customers in the Brompton area. It is intended to provide clear information in line with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our rubbish collection and related services, you acknowledge that you have read this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Rubbish Collection Brompton customers in the Brompton area, including individuals, households, landlords, tenants and business customers who contact us, make a booking, request a quote, or otherwise use our services. It also applies to individuals who communicate with us on behalf of a business or organisation.

Who we are and data controller details

Rubbish Collection Brompton is the provider of waste and rubbish removal services in the Brompton area. For the purposes of data protection laws, Rubbish Collection Brompton is the data controller of the personal data described in this Privacy Policy. This means we decide why and how your personal data is processed when you use our services.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Identification and contact details such as your name, title, address, service address, email address and telephone numbers.

Service and booking information such as requested services, date and time of collections, access instructions, notes relevant to safe and efficient service delivery, and records of completed services.

Communication records including emails, telephone call notes, text messages and other correspondence between you and our customer service team.

Billing and payment details such as your billing address, invoice history, payment method, partial card details where necessary for payment processing, and records of payments and refunds. We do not store full credit or debit card numbers where this is not necessary.

Technical and usage data such as device information, IP address, and basic analytical information about how you interact with our website or online booking tools, where applicable.

Complaint and feedback information including the content of complaints, feedback forms, satisfaction surveys and any responses you provide.

How we collect your personal data

We may collect personal data directly from you when you contact us by phone, email, online forms, or in person, when you request a quote, make a booking, or use our services, or when you provide feedback or make a complaint.

We may also obtain personal data indirectly when someone books a service on your behalf, when you are a contact person for a business or landlord customer, from third party payment providers as part of a transaction, and from publicly available sources where relevant for verifying addresses or contact details.

Lawful bases for processing your data

We only use your personal data when we have a lawful basis to do so. The main lawful bases we rely on include:

Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as to provide rubbish collection, issue invoices, manage your bookings and handle related services.

Legal obligation: We may process data where necessary to comply with legal obligations, such as accounting, tax rules, waste transfer documentation and health and safety requirements.

Legitimate interests: We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving services, responding to enquiries, preventing fraud and ensuring the security of our systems.

Consent: In limited cases, we may rely on your consent, for example where we send certain types of marketing communications by electronic means, if required by law. You may withdraw your consent at any time.

How we use your personal data

We use personal data for the following purposes:

To provide and manage our rubbish collection and related services, including setting up bookings, carrying out collections, and handling follow up queries.

To communicate with you about your bookings, service updates, changes in schedules, access issues, and other operational matters.

To manage billing and payments, send invoices and statements, process card or bank payments, and deal with refunds or debt recovery where necessary.

To respond to enquiries, requests for quotes, complaints and other customer service communications, and to improve the quality of our services based on your feedback.

To maintain accurate records for business administration, financial reporting, regulatory and legal compliance, and to demonstrate that we have met our obligations.

To maintain the security and integrity of our systems and to help prevent fraud, misuse or other unlawful activities.

Sharing your personal data with processors and other recipients

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. Categories of processors may include:

IT and hosting service providers who support our website, email systems and data storage.

Payment processors and banks who handle secure card or electronic payments.

Customer relationship management and communication service providers who assist with booking confirmations, notifications and customer emails.

Professional advisers such as accountants or legal advisers where necessary for our business operations and to comply with legal obligations.

We may also share personal data with other parties in limited circumstances where we are required to do so by law or regulation, where it is necessary to protect our legitimate interests, or in connection with the sale or restructuring of our business. We do not sell your personal data to third parties.

International data transfers

Where any of our service providers operate outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data remains protected in line with applicable data protection laws. This may include using standard contractual clauses or relying on other recognised safeguards.

Data retention and how long we keep your information

We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting or reporting requirements.

In general, we keep customer account, booking and invoice records for a period required by law for tax and accounting purposes. Communication records, complaint files and operational logs are retained for as long as needed to manage our relationship with you, resolve any disputes and demonstrate compliance with our obligations.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be linked to you.

Your data protection rights

As a customer of Rubbish Collection Brompton, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions in data protection law. These include:

The right of access: You can request a copy of the personal data we hold about you and information about how we process it.

The right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain situations, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal reason for us to keep it.

The right to restrict processing: You can ask us to suspend certain processing of your personal data, for example while we verify its accuracy or consider an objection.

The right to object: You can object to our processing of your personal data that is based on legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we have compelling legitimate grounds to continue.

The right to data portability: In some circumstances, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another organisation.

The right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdrew your consent.

How to exercise your rights and contact us

If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact us using the details provided in your booking confirmation, invoice or other correspondence from Rubbish Collection Brompton. We may need to verify your identity before responding to certain requests to protect your privacy and security.

You also have the right to lodge a complaint with the relevant supervisory authority if you are unhappy with how we have handled your personal data. We would, however, welcome the opportunity to address your concerns directly first.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply from the date they are published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer of Rubbish Collection Brompton in the Brompton area.