Accessibility at Rubbish Collection Brompton

Rubbish Collection Brompton is committed to providing an accessible, inclusive and user-friendly experience for everyone in the Brompton area. Whether you are booking accessible rubbish collection services, checking collection times or requesting additional support, we want our website and services to be easy to use for all customers, including disabled people, older people and those using assistive technologies.

Our accessibility commitment

We aim to conform to the Web Content Accessibility Guidelines WCAG version 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of access needs, including visual, hearing, motor and cognitive impairments. By working towards WCAG 2.1 AA, we intend to provide a consistent, predictable and usable experience for everyone looking for accessible rubbish collection in Brompton.

Accessibility is an ongoing process. We regularly review our website, content and digital tools to identify where we can improve and to respond to feedback from customers and organisations that specialise in digital inclusion.

Screen-reader and assistive technology support

Our website has been designed to be compatible with modern screen readers and other assistive technologies. We use clear headings, logical content structure and descriptive text to help users navigate information about rubbish collection services across Brompton. Images that convey meaning are paired with alternative text and key information is presented in text formats rather than images of text.

We also work to ensure that form fields, buttons and interactive elements are properly labelled so screen-reader users can understand and operate them. Where possible, status messages and errors are announced programmatically so that users know when something has changed or requires attention.

Keyboard navigation

The Rubbish Collection Brompton website is designed to support full keyboard navigation for people who cannot use a mouse or pointing device. You should be able to move through content, menus and forms using standard keyboard commands such as the Tab, Shift plus Tab, Enter and Space keys.

We aim to provide a clear visual focus indicator that shows which link, button or form element is currently selected. Navigation order is designed to follow the logical reading order of the page so that you can easily locate important information and complete tasks such as requesting a rubbish collection or contacting our team.

Text clarity and readability

We use plain, straightforward language wherever possible so that our information about rubbish disposal, recycling and collection times in Brompton is easy to understand. Text is structured into short paragraphs with headings and subheadings so that you can scan for the information you need.

We also work to ensure sufficient colour contrast between text and background, and we avoid using colour alone to convey important information. Where content may be more complex, we aim to provide additional explanation or examples to support understanding.

Known limitations and ongoing improvements

While we strive to meet WCAG 2.1 AA standards across all our pages, some older content or documents may not yet fully meet these guidelines. We are actively reviewing and updating existing materials to improve accessibility. If you encounter any part of the site that is difficult to use, inaccessible or unclear, we would appreciate your feedback so we can prioritise improvements.

Requesting information in an accessible format

If you need information about Rubbish Collection Brompton in a different format, such as large print, audio, easy read or a language you find easier to understand, we will do our best to provide this. We may need additional time to prepare alternative formats, and we will let you know how long this is likely to take.

Contacting us about accessibility

If you experience any accessibility issues with our website or services, or if you would like to request information in an accessible format, you can contact our accessibility team:

Telephone: 0200 000 0000
Email: [email protected]
Address: Accessibility Team, Rubbish Collection Brompton, High Street, Brompton, London

Please tell us which part of the website or service you were using, what went wrong and any assistive technology you were using. We will review your request and aim to respond within ten working days.

Continuous improvement

We are committed to continually improving accessibility for rubbish collection customers in Brompton. As technology, best practice and standards develop, we will review this accessibility statement and our website to ensure we continue to meet the needs of all users. Your feedback plays a vital role in helping us create a more inclusive service for everyone in the Brompton community.